Key highlights

• You have two practical routes: National Consumer Helpline (NCH) for quick escalation and e-Daakhil for formal consumer commission filing. Consumer Affairs+1
• The Consumer Protection Act framework supports consumer commissions and complaint mechanisms. https://www.taxmann.com
• Evidence wins cases: bill, screenshots, written denial, and timeline.

The 2-lane system (simple version)

Lane 1: NCH (fast escalation)
Best when you want the company to respond quickly and you want a documented complaint trail. The Department of Consumer Affairs’ official pages and India.gov service listings point to NCH resources. Consumer Affairs+1

Lane 2: e-Daakhil (formal case filing)
Best when money is stuck, the seller refuses resolution, or you want adjudication. e-Daakhil is the official e-filing mechanism listed on India.gov. Reserve Bank of India

What to keep ready (this is what people forget)

• Bill/invoice
• Photos (defect/damage)
• Chat logs / email
• Payment proof
• A short timeline: “ordered → delivered → complained → denied”

Mini playbook: “I want action, not lectures”

Step 1: Write a 6-line complaint (facts only).
Step 2: Raise it on NCH first (creates pressure + record). Consumer Affairs+1
Step 3: If unresolved, escalate via e-Daakhil with the same evidence set. Reserve Bank of India

Small question people search: “Do I need a lawyer?”
Not always. Many complaints are filed by consumers themselves, especially with clear bills and screenshots. (For high-value or complex matters, legal help can increase clarity.)